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Customer Service – The Capybara Papers

Customer Service

Please contact us if you are not satisfied with the product. We take complaints seriously and are happy to look for a suitable solution. You can contact us here.

Wallpaper Returns

Our wallpapers are printed on-demand. Because the wallpapers are custom printed for you, we cannot accept returns. Before printing it might still be possible to adjust or cancel the order. If you like to do so, do not hesitate to contact us immediately. After printing has started it is not possible to cancel the order.

Production Defects

After delivery, please check the product for shipping damage and production defects. Claims for defects must be submitted by e-mail within 3 days of delivery with photos of the defects. Defect products will be replaced free of charge.